Return Policy
Easy Returns with Dnhccnut™
At Dnhccnut™, we want you to feel confident when shopping with us. If your order is not right, we’re here to help with a simple and fair return process.
Return Window
You may request a return within 30 days after receiving your order.
To be eligible, the item should be:
Unused and in original condition
Returned with original packaging, tags, or accessories if included
Supported by proof of purchase, such as an order confirmation or receipt
Items that are used, damaged by the customer, or missing required packaging may not qualify for return.
How to Request a Return
To begin a return, please contact us first:
Email: service@ikagwb.com
After your request is reviewed and approved, we will provide return instructions and the next steps.
Please note: items sent back without prior approval may not be accepted.
Damaged, Defective, or Wrong Items
Please inspect your order when it arrives.
If your item is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and photos of the issue. We will review the case and help arrange a replacement, refund, or other suitable solution.
Items That Cannot Be Returned
For safety and policy reasons, some items may not be eligible for return, including:
Customized or personalized products
Gift cards
Final sale or clearance items
Used items or products not in original condition
Perishable goods, where applicable
If you are unsure whether your item can be returned, please contact us before sending it back.
Exchanges
For the fastest exchange, we recommend returning the original item first and placing a new order for the replacement product.
This helps ensure availability and allows your new order to be processed more quickly.
Refund Processing
Once your returned item is received and inspected, we will notify you of the refund status.
If approved:
The refund will be issued to your original payment method
Please allow up to 10 business days for processing
Additional time may be required by your bank or payment provider
If you have not received your refund after 15 business days from approval, please contact us at service@ikagwb.com.
Return Shipping
Return instructions will be provided after your request is approved. Please follow the instructions carefully to avoid delays.
Customers should not send items back before receiving return authorization.
Our Commitment
Dnhccnut™ is committed to making returns clear, reasonable, and convenient. Your satisfaction is important to us, and our team will do its best to assist you throughout the process.